We answer many Tag-related questions for our customers. If your questions don’t appear in our User Guide or here on the general FAQ page, please contact us for assistance.

What Are Automatic Updates?

We regularly provide updates to our app to implement bug fixes and extra features. Enabling “Automatic Updates” (recommended) will allow us to publish your scripts to the latest version without the need for you to do anything. If you would prefer to review what changes have been made first and/or choose an appropriate time to publish the changes, then simply choose to republish manually.

How Do I Change Payment Details?

If you want to update your payment method or email address for invoices, then you can do that under the billing tab of the App. Click “Edit Billing Details”, and it will open a page from our payment system (Stripe) where you can make changes. Once saved, close the window, return to the billing tab and click the refresh button to confirm the changes.

If you want to change to a yearly plan, you can unsubscribe and then re-subscribe. All functionality, settings, and remaining credit will persist during the change of payment details.

How Do I Access My Invoice?

Emailed receipts are sent monthly to you after payment is made. If you click “View it in your browser”, it will give you the option to download the invoice:

How Do I Uninstall Tag Rocket?

To uninstall Tag Rocket within BigCommerce, Click on Apps->My Apps and click the Uninstall link for Tag Rocket. This will also cancel any subscription you may have had to Tag Rocket.

How to uninstall Tag Rocket
Why You Shouldn’t Rely On GA4 Report Data Within 48 Hours?

If you’re seeing discrepancies in your reports, but are looking at data under 48 hours old. We recommend only trusting GA4 reports after 48 hours. See below a snippet from Googles Documentation regarding GA4 Data freshness.

GA4 Data Freshness
How Do I Access Tag Rocket?

To access Tag Rocket within BigCommerce, Click on->Apps->Tag Rocket. If you’re not seeing the Tag Rocket App there, it may be that you don’t have access to it in BigCommerce.

Tag Rocket User Access

To get access in BigCommerce, you’ll need someone (maybe even yourself, if you are an admin) to edit your user profile and add Tag Rocket permissions:

Tag Rocket permissions in BigCommerce
How Do I Disable The BigCommerce GA4 Solution?

If you’re using Tag Rocket for your GA4 tracking, it’s important that you disable BigCommerce’s solution to avoid interference and/or duplication of data.

To disable BigCommerce GA4 tracking, go to BigCommerce Admin->Settings->Data Solutions and disable Google Analytics 4 and under Advanced Settings, ensure the data layer is also disabled.

Disable BigCommerce GA4